When Someone Dies

When you experience a bereavement, it can be a confusing time and you may feel overwhelmed by everything. It is not unusual for people to feel unsure of how to arrange a funeral service and register a death. We will help and guide you through every step and provide advice on other things you may need to think about when someone dies – contact us when you feel ready to make the call.

You normally need to register a death within 5 working days unless a referral to the Coroner has been made. In this case you will be advised when to register the death and it is likely that the Coroner’s office will issue you with an interim death certificate, (this is a temporary certificate until the Coroner’s proceedings have concluded).

The following people can register a death:

  • A relative of the person who has died
  • Any person present at the death
  • A person who lives in the house where the person died
  • The person arranging the funeral (this cannot be a Funeral Director)

You will make an appointment with the local Registrar to register the death (this interview is usually carried out at the Register Office but may be a telephone interview(COVID-19).

You will need the following information about the person who has died:

  • Full name
  • Marital Status
  • Date of Birth
  • Place of Birth
  • Occupation
  • Maiden Name (if female and married)
  • Spouse’s Name
  • Spouse’s Date of Birth
  • Spouse’s Occupation

You will also need to take the Medical Certificate of Cause of Death (MCCD) issued by the GP/Bereavement Centre; the deceased’s Medical Card (or NHS card), Birth Certificate and Marriage Certificate (if applicable).

You will purchase any certified copies of the Death Certificate you require from the Registrar (you will need these for official purposes for example closing bank accounts, Insurances, Pension Schemes etc). The current charge for each certificate, made by the Registrar is £11.00.

The registrar will also issue you with a Certificate for Burial or Cremation (known as a green form), which you should give to your funeral director as soon as possible.

The Registrar also offers the “Tell Us Once” service. This service is offered by most local authorities on behalf of the Department for Work and Pensions (DWP) and acts to inform central and local government services of the death at one time rather than you having to inform each service individually. This service is free to use and can save you a great deal of time and effort.

There are a number of reasons why a Medical Certificate of Cause of Death (MCCD) may not be issued immediately and a referral to the Coroner made:

  • A death has been sudden, unexpected or within 24 hours of admission to hospital.
  • A person has been ill but the doctor confirming the death is not certain why it happened at that particular time.
  • A death has been caused as a result of an accident or unusual circumstances. A surgical procedure has taken place within the last year.
  • The death may be related to a person’s employment (past or present).

The Coroner will look at the circumstances of the death and decide what happens next, this may take some time. The Coroner’s office will contact you directly to advise of the next steps.

Post-mortem examinations are sometimes necessary in order to establish the cause of death, and in these cases are required by the Coroner. If the Coroner orders a post-mortem examination it becomes a legal obligation, and although you can raise any objections that you may have, there is no right to refusal.

Click here to visit DWP guidance on making a claim

Click here for the claim form SF200

The Department for Work & Pensions may be able to help with the cost of some of the funeral charges.

Please see the links above for guidance on who can submit a claim and the claim form SF200. You can also claim by telephoning 0800 731 0469.

Some people find visiting their loved one in our Chapel of Rest comforting and a chance to say their final farewells in private; others may find it too upsetting – it really is a personal choice and we are here to help and support in any way we can.

Our Chapel visit times are Monday to Friday 9.00 a.m. until 4.00 p.m.

Other times available by special appointment (additional charges will apply).

Please call us in advance of your planned visit to ensure that the chapel is fully prepared for you.

Most people expect to be very upset or distressed when someone close to them has died. What takes many people by surprise is how strong the emotions can be, how they can change very quickly, and how long they last.

People around you may seem to think you should be ‘back to normal’ after a few weeks or months. You might appear to be your usual self to other people, but you know that on the inside, you’re not even sure what normal is anymore.

Everyone grieves in a way that is unique to them and their relationship with the person who has died. Well-intentioned people may say to you, ‘Time is a great healer.’ Sometimes, however, it can seem that life is more difficult as the weeks and months go by.

We know that no-one can understand exactly what your loss feels like to you. But we do understand that it’s sometimes easier to talk to someone outside of your friends and family about grief and the impact of bereavement of your life and this is why we offer you support via SAIF Care and GriefChat services.

Click the logos below to find out more about their services.


Registrars Offices

Sutton in Ashfield Register Office
The Library
Sutton in Ashfield
NG17 1BP

Telephone: 0300 5008080

Mansfield Register Office
100 Chesterfield Road South
NG19 7DN

Telephone: 0300 5008080

Chesterfield Register Office
Town Hall
S40 1LP

Telephone: 01629 533110 or 01629 533111

Nottingham Register Office
The Council House
Old Market Square

Telephone: 01158 415553

We can also provide details of any other registrars should they be required.

 Local Coroners Office

Nottinghamshire Coroner’s Office
The Council House
Old Market Square

Telephone: 01158 415553

The rules governing who is entitled to arrange a funeral can often be at odds with the expectations of relatives and friends who have lost loved ones. The table below may help you understand whether you are entitled to arrange a particular funeral service – and avoid any disputes arising between family members

A person identified in arrangements on death declaration of the person who has died
The husband, wife or civil partner of the person who has died
The long-term partner of the person who has died (They must have been living together for at least 6 months)
The children of the person who has died
The brothers and sisters of the person who has died (siblings by one parent are treated the same as siblings by both parents)
The grandparents of the person who has died
Uncles and aunts of the person who has died
The cousins of the person who has died
The nieces and nephews of the person who has died
A long-standing friend of the person who has died